IT Technician
Elliotts is a family-owned builders merchant that’s been helping the south build since 1842. We’re in the business of doing great work with great people. Become part of our incredible team!
Hours: 40 hours per week Monday to Friday
Location: Southampton, Head Office
Salary Range: £26,000- £29,000
About Elliotts
Our core purpose is to help our customers build. At Elliotts, we’re clearly doing something right.
We’ve been around for over 180 years – But we couldn’t do it without our people. From our drivers to our operations team and everyone in between. We’re one big team. We have over 300 people working for Elliotts. Our CEO, Tom is the great-great-great grandson of our founder!
Still chosen by customers in a crowded market – Customers continue to choose us because we provide anything they need to build a house. But they choose us because we treat them like human beings, creating a strong relationship and building loyalty.
Values that reflect our business – we look after our team. We care. We listen. We try to help. We work harder than anyone else to put things right if they go wrong. We think about the long term, not just the here and now.
To succeed you’ll be a great team player with a can-do attitude and you’ll be right at home.
The Role
You will be supporting and assisting all service desk enquiries as they are raised, with an aim of ensuring all relevant information is captured so you can resolve the query. You will be supporting all aspects of our business systems, including client hardware, mobile phones, desk phones, Office365 and our ERP.
Responsibilities
- Log and update enquiries
- Escalate issues into the 2nd line where appropriate
- Visit branches as required
- Maintain / update knowledgebase ensuring articles are relevant
- Assisting with project work and undertaking smaller independent projects when required
- Routine administration and housekeeping tasks as required within the department
Behaviours:
- Approachable, friendly and able to build rapport
- Good prioritisation and time management, able to balance competing issues to ensure the right issues are addressed first.
- Able to work with frustrated or upset users in a calm and understanding manner, while focusing on resolving their issues.
- Team player who will coordinate with colleagues to meet targets and confident enough to recognise issues they cannot resolve and escalate in a timely manner.
Must Have:
- Driving Licence
- Experience / Understanding of how a merchant / retail environment works e.g. purchasing, selling, invoicing etc.
- Can provide clear, concise written reports to second line and external support when escalating issues
- Able to write clear documentation for different audiences.
- Able to work with the business to product process maps for new and existing processes.
- Experience / Competence with general desktop support (PC Hardware, Printers etc)
What’s in it for you
• Annual profit share scheme
• 24/7 wellbeing support
• Cycle to work scheme
• Enhanced maternity and paternity pay
• Christmas Hamper
• Monthly pizza on us!
- Team
- Head Office
- Locations
- Head Office
Head Office
Perks of the job
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Unlimited training
There’s no cap on how much we’ll invest in your career. Join Elliotts and you’ll take ownership of your own development, with endless opportunities to learn, grow and develop. -
Profit Share
We run this business together, so when we do well, so do you! -
Family friendly
We offer our team enhanced pay for maternity and paternity leave. You’ll get 6 months full pay for maternity and 2 weeks full pay for paternity, going above and beyond the statutory requirements. We’ll even send you a baby hamper to celebrate the occasion.
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Wellbeing
The wellbeing of our teams is important to us and we provide a range of benefits to support you, including 24 hour access to GPs, confidential mental health support, physiotherapy as well as financial and wellbeing support when you need it.
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Team Trust Fund
We’ve also established a Team Trust Fund which aims to assist staff with a wide range of issues in a private and dignified manner, the door is always open and we support as much as we can. Whatever life throws at you, we’ve got your back.
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Pension contribution
We contribute 5.5% of salary to your workplace pension (2.5% above the government minimum) and we will further match your own contribution up to 10% after 10 years service.
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The little things
We’re running out of space…but whether it’s long service awards, payday pizza, recognition for a job well done, our famous Christmas hampers, staff discount or simply the friendly culture, we go the extra mile so you feel like a valued member of our incredible team.
What's it like at Elliotts?
One word comes up all the time. Friendly.
We’re not big on bureaucracy. But we ace ambition.
And when you need help, you’ll have some of the brightest, friendliest people at hand.
About Elliotts
Elliotts is a family-owned builders merchant that’s been helping the south build since 1842.
We’re in the business of doing great work with great people.
Become part of our incredible team!
IT Technician
Elliotts is a family-owned builders merchant that’s been helping the south build since 1842. We’re in the business of doing great work with great people. Become part of our incredible team!
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