Level 2 Customer Service Apprenticeship

Join our successful Apprenticeship scheme and launch your career whilst learning everything there is to know about great customer service.

Our Apprenticeship scheme has seen many new apprentices become important members of our team, who continue to help us drive our business forward through great customer service.

As a level 2 Customer Service Apprentice you will be at the heart of our business. By working in one of our many branches you will learn how we support our customer and help them build.

General Duties 

• Learning about the products and services that we offer to their customers. 
• Communicating with customers both face to face, via the phone and by email.
• Supporting accurate stock control.  
• Working closely with various departments and offering support to other branches.
• Supporting the branch in adhering to Health & Safety regulations.

Required Skills

• Strong communication skills both verbal and written.
• Some basic IT knowledge would be useful although training on internal systems will be given.
• Adequate Numeracy skills when pricing and quoting and understanding measurements in discussions with customers. 
• Ability to look for solutions as well as offer assistance if faced with challenges 
• Have good judgement and be able to work on own initiative.
• Friendly and personable with a positive approach to learning and work.
• Drive and passion to succeed.
• Be able to influence customers both internal and external, communicating at all levels · Highly organised with a strong attention to detail.
• Value Career Development and engage in continuous self-improvement.
• Good sense of responsibility 

Qualifications required 

• 4 GCSE’s or equivalent at grade A*-C (Grade 4 to 9) including English and Maths.