Customer Service Level 3 Apprenticeship
Elliotts is a family-owned builders merchant that’s been helping the south build since 1842. We’re in the business of doing great work with great people. Become part of our incredible team!
Job type: Full time /Fixed Term Contract
Hours: 40 Per Week (Monday- Friday)
Location: Fordingbridge
Salary: £16,640
About Elliotts
Elliotts is an independent builders’ merchant serving customers across the South of England. Founded in 1842, we remain family owned and focused on doing things properly.
We keep things straightforward - know our customers, work safely, deliver reliably, and support each other as a team. Decisions are made locally, close to the work.
The business is led by Tom, the great-great-great grandson of the founder. That long-term, hands-on approach shapes how we operate and how we look after our people.
Many of our team build long careers here. It’s a stable, supportive environment where people take pride in their work and back each other day to day.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
The role
Within your working day, you'll be working towards your Apprenticeship with HTP Apprenticeship College whilst:
Getting to know our products, from timber and bricks to everything else a job needs
Serving trade and home customers at the counter, on the phone and by email
Working out prices and quotes for customers' jobs
Getting out in the yard, checking in deliveries and loading up customers
Seeing how we plan deliveries and get materials out to sites on time
Learning how we order stock and make sure we've got what customers need
Finding out what makes a branch successful, from looking after customers to making a profit
Working alongside your Branch Manager to see how a branch is run day to day
Spending time with other branches and teams across Elliotts
Skills
Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Administrative skills
Number skills
Analytical skills
Team working
Initiative
Qualification
4 GCSE’s or equivalent at grade A*-C (Grade 4 to 9) including English and Math.
What’s in it for me?
Annual profit share scheme
Company pension
22 days holiday plus bank holidays
Full product and systems training
Unlimited training to help you keep growing
Cycle to work scheme
24/7 wellbeing support
Enhanced maternity and paternity pay
Staff discounts
Christmas hamper
Pizza on us every month
Free parking on-site
If this sounds like a good fit for you, apply here:
Customer Service Apprentice – Find an apprenticeship – GOV.UK
- Location
- Fordingbridge
Current vacancies
Fordingbridge
Perks of the job
-
Unlimited training
There’s no cap on how much we’ll invest in your career. Join Elliotts and you’ll take ownership of your own development, with endless opportunities to learn, grow and develop. -
Profit Share
We run this business together, so when we do well, so do you! -
Family friendly
We offer our team enhanced pay for maternity and paternity leave. You’ll get 6 months full pay for maternity and 4 weeks full pay for paternity, going above and beyond the statutory requirements. We’ll even send you a baby hamper to celebrate the occasion.
-
Team Trust Fund
We’ve also established a Team Trust Fund which aims to assist staff with a wide range of issues in a private and dignified manner, the door is always open and we support as much as we can. Whatever life throws at you, we’ve got your back.
-
Pension contribution
We contribute 5.5% of salary to your workplace pension (2.5% above the government minimum)
-
The little things
We’re running out of space…but whether it’s long service awards, payday pizza, recognition for a job well done, our famous Christmas hampers, staff discount or simply the friendly culture, we go the extra mile so you feel like a valued member of our incredible team.
-
Wellbeing
The wellbeing of our teams is important to us and we provide a range of benefits to support you, including 24 hour access to GPs, confidential mental health support, physiotherapy as well as financial and wellbeing support when you need it.
What's it like at Elliotts?
One word comes up all the time. Friendly.
We’re not big on bureaucracy. But we ace ambition.
And when you need help, you’ll have some of the brightest, friendliest people at hand.
About Elliotts
Elliotts is a family-owned builders merchant that’s been helping the south build since 1842.
We’re in the business of doing great work with great people.
Become part of our incredible team!