IT Support Desk Technician

Our I.T. team is recruiting...and their Manager, Adam, is a great career success story; could you be "the SQL"?!

So, about Adam, he joined us a Van Driver....and then maxed out on our Unlimited Training benefit!

We don't have any Van Driver vacancies at the moment though, so you'd have to start as the First Line Support Desk Technician.

There’s no time to have your head in the cloud here…we might be 178 years old, but our tech isn’t; in fact we love leveraging technology here at Elliotts so you’ll need to be passionate about I.T.

This is how you’ll be spending your time…(the techy bit) 

First line end user support for all IT systems; general hardware and infrastructure, local and wide area networking, enterprise business applications (e.g. Intact IQ), web platforms, cloud/hosted systems, telecommunications systems, mobile devices, cyber security and lots more. There’s lots of opportunity to get involved in all sorts of projects; you’ll never be told “that’s not your job”. 

This is what you’ll need to be successful …..(behaviours are more important to us than tech speak).. 

• Good prioritisation and time management, so you can balance the competing challenges 

• Able to build rapport with users, even when they’re frustrated (none of that PICNIC talk please) 

• Some experience in a retail environment (even better if it's a builders merchant) would help, so you understand purchasing, selling, invoicing etc. 

• Good communication and written skills to assist with documenting processes

This will help your application stand out in Adam’s memory…. 

• Experience / Competence with general desktop support (PC Hardware, Printers etc)

Here at Elliotts, we’re clearly doing something right…. We’ve been around for 178 years, helping our customers build.  Our Managing Director, Tom, is the great-great-great grandson of our founder (and Tom’s the biggest techy of all!).

Still chosen by customers in a crowded market… Our customers continue to choose us because we can provide anything they need to build a house…but that’s just a hygiene factor.  They choose us because we treat them like human beings, creating a strong relationship and building loyalty. And when things go wrong…we do more than anyone else to fix it (because we don’t live in a perfect world).

Or, know someone who would be a perfect fit? Let them know!

Southampton

SO14 5AG
SO14 5AG Southampton Directions View page

Perks of the job

Working for a sixth-generation success story isn’t enough?! Sure, there’s more to it than working for an award-winning family-owned business.
As well as competitive pay and some friendly colleagues to hang out with, you’ll enjoy some first-rate benefits, including:

  • Unlimited training

    There’s no cap on how much we’ll invest in your career. Join Elliotts and you’ll take ownership of your own development, with endless opportunities to learn, grow and develop.

  • Profit Share

    We run this business together, so when we do well, so do you!

  • Employee Assistance

    All staff have free access to a 24/7 employee assistance programme.
    It’s confidential and designed to help you and your family cope with everyday issues before they become a big problem.

  • Generous pension contribution

    We contribute 5.5% of salary to your workplace pension. That’s 2.5% higher than the government minimum.

What's it like at Elliotts?

One word comes up all the time. Friendly.

We’re not big on bureaucracy. But we ace ambition.

And when you need help, you’ll have some of the brightest, friendliest people at hand. 

Already working at Elliotts?

Let’s recruit together and find your next colleague.

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